Shipping Protection – 54.00
Overview
ETENWOLF Shipping Protection is an optional service available at checkout that provides additional coverage for eligible orders during transit. The cost is 3% of the total product value (excluding taxes and shipping). It covers loss, damage, misdelivery, and theft, with specific timelines and documentation requirements. Select this service to safeguard your purchase against unforeseen shipping issues.
Key Features
- Coverage for loss, damage, misdelivery, and theft during transit
- Lost package claims: 30 days (domestic) or 60 days (international) without delivery
- Damage claims must be reported within 7 days with photos of packaging and product
- Misdelivery claims require notification within 7 days and carrier investigation
- Theft claims may require police report, security footage, or written statement
- Replacement or refund options at ETENWOLF's discretion
- Fee refundable only if order is canceled before shipment
Who It Is For
- Customers who want extra security for high-value orders
- International buyers concerned about longer transit times
- Shoppers who cannot easily replace items if lost or damaged
- Anyone who prefers a replacement over a refund in case of issues
- Buyers who want coverage beyond standard shipping terms
FAQs
How do I file a claim?
Contact support@etenwolf.com with your order number, full name, description of the issue, and supporting photos/documents. Claims are reviewed within 3–5 business days.
What is not covered by Shipping Protection?
Exclusions include: incorrect address entered by customer, customs delays, customer-refused returns, packages left unattended at your request, product defects unrelated to shipping, and orders without Shipping Protection purchased at checkout.
When is a package considered lost?
Domestic: no delivery update within 30 days. International: no delivery update within 60 days. You must report the loss within 7 days after that period.
Can I get a refund of the Shipping Protection fee?
The fee is non-refundable once the order has shipped. It is refundable only if the order is canceled before shipment.
What happens if my package is stolen after delivery?
You may need to provide a police report, security camera footage, carrier documentation, or a written statement. Claims without sufficient evidence may be denied.