Shipping Protection – 56.00
Overview
Protect your ETENWOLF order against the unexpected during transit. For a fee of just 3% of your total product value (excluding tax and shipping), this optional Shipping Protection covers loss, damage, misdelivery, and theft after delivery. Coverage begins once your package ships with a valid tracking number and applies to both domestic and international orders. Please note: Shipping Protection fee is non-refundable once shipped, and currently this service is out of stock.
Key Features
- Covers loss, damage, misdelivery, and theft after delivery
- Fee is only 3% of product value (excludes tax and shipping)
- Domestic packages considered lost after 30 days; international after 60 days
- Damaged packages: report within 7 days with photos for replacement or refund
- Misdelivery coverage: notify within 7 days for carrier investigation
- Stolen package coverage requires police report, camera footage, or carrier documentation
- Claim decisions (replacement or refund) at ETENWOLF’s sole discretion
Who It Is For
- Shoppers spending $56 or more on ETENWOLF products who want peace of mind
- Customers concerned about package loss or damage during shipping
- Buyers in high-risk areas where theft after delivery is a concern
- International shoppers who face longer transit and customs delays
- Anyone ordering gifts or high-value items that are difficult to replace
FAQs
How soon must I report a damaged or lost package?
For damaged packages, you must contact ETENWOLF within 7 days of delivery and provide clear photos of the outer packaging, shipping label, and damaged product. For lost packages, you must report within 7 days after the applicable waiting period (30 days for domestic, 60 days for international).
What does Shipping Protection cover?
It covers lost packages, damage during transit, delivery to an incorrect address by the carrier, and theft after confirmed delivery (with supporting documentation). Coverage starts once ETENWOLF ships your order with a valid tracking number.
What is NOT covered by Shipping Protection?
Exclusions include: incorrect shipping addresses entered by the customer, customs delays, returns due to customer refusal, packages left unattended at customer request, product defects unrelated to shipping, and normal wear and tear. Orders without Shipping Protection purchased at checkout are also excluded.
How do I file a claim?
Email support@etenwolf.com with your order number, full name, description of the issue, photos (if applicable), and any supporting documents. ETENWOLF reviews claims within 3–5 business days.
Is the Shipping Protection fee refundable?
The fee is non-refundable once the order has shipped. It is refundable only if the order is canceled before it ships. The fee itself is not included in any claim reimbursement.