Shipping Protection – 60.00
Overview
Protect your ETENWOLF purchase against loss, damage, or theft during transit with our optional Shipping Protection service. Available at checkout for 3% of the total product value (excludes taxes & shipping), this coverage adds peace of mind to every order. Claims are reviewed within 3–5 business days, and eligible issues are resolved with a replacement or refund — at ETENWOLF’s discretion.
Key Features
- Covers loss, damage, misdelivery, and theft after confirmed delivery during transit
- Simple fee: 3% of product value (excludes taxes & shipping)
- Lost package coverage: 30 days domestic (US), 60 days international without delivery update
- Damage claims accepted with photos of packaging, label, and product within 7 days of delivery
- Misdelivery and theft claims supported with carrier docs, police report, or camera footage
- Fast claim review within 3–5 business days via support@etenwolf.com
- Refund or replacement offered at ETENWOLF’s discretion for approved claims
- Available only at checkout — must be selected before purchase
Who It Is For
- Customers who want extra protection for high-value ETENWOLF orders
- Buyers concerned about package theft after delivery
- International customers facing longer transit times and potential delays
- Anyone ordering as a gift or time-sensitive item who cannot afford loss or damage
- Shoppers who prefer peace of mind over standard carrier liability limits
FAQs
What does Shipping Protection cover?
It covers loss during transit, damage during transit, delivery to an incorrect address by the carrier, and theft after confirmed delivery (with supporting documentation). Coverage starts once your package is shipped and has a valid tracking number.
How do I file a claim?
Email support@etenwolf.com with your order number, full name, a description of the issue, and supporting photos or documents. Most claims are reviewed within 3–5 business days.
When is a package considered lost?
For domestic (US) orders: if tracking hasn't updated to "Delivered" within 30 days. For international orders: within 60 days. You must report the loss within 7 days after that period ends.
What are the exclusions?
Shipping Protection does not cover: incorrect shipping addresses entered by you, customs delays, refused deliveries, packages left unattended at your request, product defects unrelated to shipping, or normal wear and tear.
Is the Shipping Protection fee refundable?
The fee is non-refundable once the order has shipped. It is refundable only if the entire order is canceled before shipment.