Shipping Protection – 69.00
Overview
ETENWOLF Shipping Protection is an optional add-on service available at checkout that covers eligible orders against loss, damage, misdelivery, and theft during transit. Priced at 3% of the total product value (excluding taxes and shipping), this protection provides peace of mind for your purchase. Coverage begins once your order is shipped with a valid tracking number, and claims are reviewed within 3–5 business days.
Key Features
- Covers loss, damage, misdelivery, and theft with valid tracking
- Fee is only 3% of the product value (excludes taxes & shipping)
- Lost package: domestic claims after 30 days, international after 60 days
- Damages and misdelivery must be reported within 7 days
- Stolen package claims supported with police report or camera footage
- Claims reviewed and resolved within 3–5 business days
- Available for both domestic (US) and international orders
Who It Is For
- Shoppers ordering high-value ETENWOLF products who want extra security
- International buyers concerned about longer transit times
- Anyone who frequently experiences package theft in their area
- Customers who cannot easily replace items lost or damaged in transit
FAQs
How much does Shipping Protection cost?
The fee is calculated as 3% of the total product value in your order, excluding taxes and shipping charges.
What is not covered by Shipping Protection?
Coverage does not include: incorrect addresses entered by the customer, customs delays, orders refused or left unattended at your request, product defects unrelated to shipping, or orders without protection purchased at checkout.
How do I file a claim?
Email support@etenwolf.com with your order number, full name, description of the issue, and supporting photos/documents. Claims are reviewed within 3–5 business days.
Is the Shipping Protection fee refundable?
The fee is non-refundable once the order has shipped. It can only be refunded if the order is canceled before shipment.
What is the deadline to report a lost package?
You must report a lost package within 7 days after the tracking has not updated to 'Delivered' — 30 days for domestic orders, 60 days for international orders.