Shipping Protection – 95.00
Overview
Add peace of mind to your order with ETENWOLF Shipping Protection – an optional, low-cost service (just 3% of the product value, excl. taxes/shipping) that covers your eligible ETENWOLF purchases against loss, damage, theft, and misdelivery during transit. Available at checkout, this service ensures you’re protected from the moment your package ships until it reaches you, with straightforward claims and fast review within 3–5 business days.
Key Features
- Low 3% fee on product value (excl. taxes & shipping) at checkout
- Covers loss, damage, theft, and misdelivery during transit
- Lost package: domestic orders eligible after 30 days, international after 60 days
- Damaged items: report within 7 days with photos for replacement or refund
- Stolen package: claim with police report, camera footage, or carrier documentation
- Misdelivery: notify within 7 days; ETENWOLF investigates with carrier
- Fast claim review within 3–5 business days via email support
Who It Is For
- Shoppers who want extra security for high-value ETENWOLF products
- Buyers concerned about package theft or damage during shipping
- International customers facing longer transit times (60-day lost package window)
- Anyone who prefers the option of a replacement or refund over standard carrier insurance
- Customers ordering as gifts or for time-sensitive projects
FAQs
How do I purchase Shipping Protection?
Select Shipping Protection at checkout by adding the optional service (calculated as 3% of your product total, excluding taxes/shipping). It will appear before you complete your order.
What should I do if my package arrives damaged?
Contact support@etenwolf.com within 7 days of delivery with clear photos of the outer packaging, the shipping label, and the damaged product. If approved, ETENWOLF will offer a replacement or refund for the affected item.
When is a package considered lost?
For domestic orders (US), if tracking hasn’t updated to ‘Delivered’ within 30 days after shipment. For international orders, within 60 days. Report the loss within 7 days after that period to start a claim.
Is theft after delivery covered?
Yes, if the package is marked ‘Delivered’ but believed stolen. You will need to provide supporting documentation such as a police report, security camera footage, carrier documentation, or a written statement. Claims without sufficient evidence may be denied.
Is the Shipping Protection fee refundable?
The fee is non-refundable once the order has shipped. It is refundable only if the order is canceled before shipment.