Shipping Protection – 94.00
Overview
ETENWOLF Shipping Protection gives you peace of mind by covering eligible orders against loss, damage, misdelivery, and theft during transit. For a small fee—just 3% of the total product value (excluding taxes and shipping)—you can safeguard your purchase from the moment it ships until it arrives safely. This optional add‑on is available at checkout and is designed to make your shipping experience worry‑free.
Key Features
- Covers loss, damage, misdelivery, and theft after delivery (with supporting documentation)
- Low cost: only 3% of the total product value (excludes taxes and shipping)
- Replacement or refund offered at ETENWOLF’s discretion for approved claims
- Fair claim windows: 30 days domestic / 60 days international to report a lost package
- Quick claim review within 3–5 business days via email support
Who It Is For
- Shoppers who want extra security for valuable or fragile items
- International buyers concerned about long transit times and customs delays
- Customers who prefer a hassle‑free resolution for lost, damaged, or stolen packages
- Anyone ordering from ETENWOLF who wants to minimize shipping risk
FAQs
How much does Shipping Protection cost?
The fee is 3% of the total product value in your order, excluding taxes and shipping charges. For example, a $94.00 product costs just $2.82 to protect.
When is a package considered lost?
Domestic orders (US) are considered lost if tracking hasn't updated to 'Delivered' within 30 days after shipment. International orders are considered lost after 60 days. You must report a lost package within 7 days after that time period.
How do I file a claim for damage or misdelivery?
Contact support@etenwolf.com within 7 days of delivery. Include your order number, full name, a description of the issue, and photos (if applicable). For damaged items, you'll need clear photos of the outer packaging, shipping label, and the damaged product.
What is NOT covered by Shipping Protection?
Coverage excludes: incorrect addresses entered by you, customs delays, returned orders due to customer refusal, packages left unattended at your request, product defects unrelated to shipping, and normal wear and tear.
Can I get a refund for the Shipping Protection fee?
The fee is non‑refundable once your order has shipped. It is refundable only if the order is canceled before shipment.