Shipping Protection – 96.00
Overview
ETENWOLF Shipping Protection gives you peace of mind by covering your eligible orders against loss, damage, misdelivery, or theft during transit. For just 3% of the product value (excluding taxes and shipping), you can safeguard your purchase from the moment it ships until it reaches your door. This optional checkout add-on ensures you're protected with simple claim filing and fast resolution—either a replacement or refund.
Key Features
- Low cost – Only 3% of the product value (excl. taxes & shipping).
- Covers loss – If tracking doesn't update to delivered within 30 days (domestic) or 60 days (international).
- Covers damage – Arrived damaged? Report within 7 days with photos for replacement or refund.
- Covers misdelivery – Carrier delivers to wrong address? We'll investigate and resolve.
- Covers theft – After confirmed delivery, submit supporting docs (e.g., police report).
- Simple claims – Email support@etenwolf.com with order details and evidence; reviewed in 3–5 business days.
Who It Is For
- Online shoppers who want extra security for their ETENWOLF purchase.
- Buyers of high-value items where replacement cost matters.
- Customers concerned about package theft or damage during transit.
- International shoppers facing longer delivery windows and higher risk.
- Anyone who prefers a hassle-free claim process over standard carrier insurance.
FAQs
How is the Shipping Protection fee calculated?
The fee is 3% of the total product value in your order, excluding taxes and shipping charges. For example, on a $96.00 product, the protection costs $2.88.
When is a package considered lost?
For domestic US orders, if tracking hasn't updated to "Delivered" within 30 days after shipment. For international orders, within 60 days. You must report a lost package within 7 days after that period.
What do I need to file a damage claim?
Contact us within 7 days of delivery with clear photos of the outer packaging, shipping label, and damaged product. Once approved, we'll offer a replacement or refund.
Does Shipping Protection cover theft after delivery?
Yes, if the package is marked "Delivered" and believed stolen, you may need to provide a police report, security camera footage, carrier documentation, and a written statement. Claims without sufficient evidence may be denied.
Can I get a refund for the Shipping Protection fee?
The protection fee is non-refundable once the order has shipped. It is refundable only if the order is canceled before shipment.