Shipping Protection – 97.00
Overview
ETENWOLF Shipping Protection is an optional, affordable add-on at checkout (3% of product value) that gives you peace of mind for eligible orders. It covers loss, damage, misdelivery, and theft during transit, with a straightforward claim process and prompt support.
Key Features
- Covers loss during transit, damage, carrier misdelivery, and theft after confirmed delivery.
- Fee is just 3% of product value (excl. taxes & shipping).
- Lost package claim eligible after 30 days (domestic US) or 60 days (international).
- Damage or misdelivery claims accepted within 7 days of delivery with supporting photos.
- Stolen package claims may require police report, camera footage, or carrier documentation.
- Fast review – claims processed within 3–5 business days.
- Replacement or refund options at ETENWOLF’s discretion.
Who It Is For
- Online shoppers who want extra protection for high-value or fragile items.
- Customers concerned about package theft or damage during transit.
- International buyers seeking coverage for longer shipping windows.
- Anyone who prefers the peace of mind of a simple claim process.
FAQs
How much does Shipping Protection cost?
The fee is 3% of the total product value in your order, excluding taxes and shipping charges.
When is a package considered lost?
Domestic orders: tracking not updated to “Delivered” within 30 days after shipment. International orders: 60 days. You must report it within 7 days after that period.
What do I need to file a damage claim?
Contact support@etenwolf.com within 7 days of delivery with clear photos of the outer packaging, shipping label, and the damaged product.
Does Shipping Protection cover theft after delivery?
Yes, but you may be required to provide a police report, security camera footage, carrier documentation, or a written statement. Claims without sufficient evidence may be denied.
Is the Shipping Protection fee refundable?
The fee is non-refundable once the order has shipped, but it is refundable if the order is canceled before shipment.