Shipping Protection – fixed
Overview
ETENWOLF Shipping Protection is an optional add-on service available at checkout that covers eligible orders against loss, damage, misdelivery, and theft during transit. For a fee of 3% of the total product value (excluding taxes and shipping), you gain peace of mind with a straightforward claim process and support from the ETENWOLF team. Coverage applies once your package is shipped with a valid tracking number.
This fixed-price plan costs $3.00 and provides additional security for your order, with the ability to receive a replacement or refund in qualifying situations. Terms and conditions apply, as outlined below.
Key Features
- Costs only $3.00 at checkout — a flat fee for extra protection
- Covers loss, damage, misdelivery, and theft after carrier delivery
- Simple claim process: contact support@etenwolf.com within the required timeframe
- Eligible for a replacement product or refund (at ETENWOLF’s discretion)
- Coverage valid from shipment until 30 days (domestic US) or 60 days (international) after tracking
- Supports police report, camera footage, or carrier docs for theft claims
Who It Is For
- Customers who want extra peace of mind for their ETENWOLF order
- Buyers shipping to high-risk or remote areas where parcel security is a concern
- Anyone ordering a high-value or fragile product under the ETENWOLF brand
- International customers who want longer tracking window (60 days) for loss claims
- Shoppers who prefer a low-cost, flat-rate protection option rather than carrier insurance
FAQs
How long do I have to file a claim for a lost package?
For domestic US orders, you must report a lost package within 7 days after 30 days of no delivery update. For international orders, the waiting period is 60 days before filing, also within 7 days after that.
What do I need to provide if my package arrives damaged?
You must email support@etenwolf.com within 7 days of delivery with clear photos of the outer packaging, shipping label, and damaged product. Once approved, ETENWOLF will offer a replacement or refund.
Does Shipping Protection cover stolen packages?
Yes, but you may need to provide a police report, security camera footage, carrier documentation, or a written statement. Claims without sufficient evidence may be denied.
Is the Shipping Protection fee refundable?
The fee is non-refundable once the order has shipped. It is refundable only if the entire order is canceled before shipment.
What is NOT covered by Shipping Protection?
It does not cover: customer-entered incorrect addresses, customs delays, customer-refused returns, packages left unattended at your request, or product defects unrelated to shipping. The protection only applies if purchased at checkout.