Shipping Protection – 1.00
Overview
ETENWOLF Shipping Protection is an optional service you can add at checkout for just $1.00 (calculated as 3% of your order's product value, excluding taxes and shipping). It gives you extra peace of mind by covering your eligible orders against loss, damage, misdelivery, or theft during transit. Whether you're ordering domestically or internationally, this low-cost add‑on helps ensure you're not left out of pocket if something goes wrong on the way.
Key Features
- Covers loss, damage, misdelivery by carrier, and theft after delivery
- Lost package protection: domestic claims after 30 days, international after 60 days
- Damage / misdelivery / theft must be reported within 7 days of delivery
- Clear photo evidence required for damage claims (outer packaging, label, damaged product)
- Stolen package claims may require police report, camera footage, or carrier documentation
- Replacement or refund issued at ETENWOLF’s discretion for approved claims
Who It Is For
- Customers ordering high‑value or fragile items who want extra protection
- Shoppers concerned about theft after delivery
- International buyers who face longer transit times and want peace of mind
- Anyone who wants coverage beyond standard carrier liability at a low cost
- Customers who may not be home to receive packages and worry about misdelivery
FAQs
How much does Shipping Protection cost?
The fee is $1.00 for a $33.33 product value, or generally 3% of the total product value in your order (excluding taxes and shipping charges).
How do I file a claim for a damaged or lost package?
Contact support@etenwolf.com with your order number, full name, description of the issue, photos, and any supporting documents. Claims are reviewed within 3–5 business days.
What is not covered by Shipping Protection?
Exclusions include: incorrect address entered by you, customs delays, customer‑refused returns, packages left unattended at your request, product defects unrelated to shipping, normal wear and tear, and orders where protection was not purchased at checkout.
Can I get a refund of the Shipping Protection fee?
The fee is non‑refundable once the order has shipped. It is only refundable if the order itself is canceled before shipment.
How long do I have to report an issue?
Lost packages: report within 7 days after the 30‑day (domestic) or 60‑day (international) period. Damage, misdelivery, or theft: within 7 days of delivery.