Shipping Protection – 11.00
Overview
ETENWOLF Shipping Protection is an optional add-on service available at checkout that provides extra coverage for eligible orders during transit. For a small fee—calculated as 3% of the total product value (excluding taxes and shipping)—you gain peace of mind against loss, damage, misdelivery, and even theft after delivery. Coverage begins once your order ships with a valid tracking number, and claims are handled by ETENWOLF's support team within 3–5 business days.
Key Features
- Covers loss, damage, misdelivery, and theft after delivery with supporting documentation
- Fee is only 3% of the total product value (excludes taxes and shipping)
- Domestic orders: lost package claim eligible if tracking hasn't updated to 'Delivered' within 30 days
- International orders: lost package claim eligible if no 'Delivered' update within 60 days
- Damage claims accepted within 7 days of delivery with photos of packaging and product
- Misdelivery and theft claims require notification within 7 days and supporting evidence
- Replacement or refund offered at ETENWOLF's discretion for approved claims
Who It Is For
- Customers who want extra protection for high-value orders
- Shoppers who frequently experience lost or damaged packages in transit
- Anyone ordering internationally and wanting coverage against longer delivery risks
- Buyers who prefer the option of a replacement over a simple refund
- Those who value a straightforward claims process with clear timelines
FAQs
When does Shipping Protection coverage begin?
Coverage starts once your order has been shipped by ETENWOLF and assigned a valid tracking number.
How do I file a claim?
Email support@etenwolf.com with your order number, full name, description of the issue, photos (if applicable), and any supporting documents. ETENWOLF reviews claims within 3–5 business days.
What is not covered by Shipping Protection?
Exclusions include: incorrect shipping addresses entered by the customer, customs delays, orders returned due to customer refusal, packages left unattended at customer request, product defects unrelated to shipping, and normal wear and tear.
Can I get a refund for the Shipping Protection fee?
The fee is non-refundable once the order has shipped. It is only refundable if the order is canceled before shipping.
What happens if my package is stolen after delivery?
For a stolen package claim, customers may need to provide a police report, security camera footage, carrier documentation, and a written statement. Claims without sufficient supporting evidence may be denied.