Shipping Protection – 12.00
Overview
ETENWOLF Shipping Protection is an optional add-on service available at checkout, designed to give you extra peace of mind for eligible orders during transit. Priced at 3% of the total product value (excluding taxes and shipping), it covers loss, damage, misdelivery, and theft under defined terms. Choose this protection to safeguard your purchase from the moment it ships until it arrives at your door.
Key Features
- Covers loss, damage, misdelivery, and theft with supporting documentation
- Low cost: just 3% of the total product value (excludes taxes & shipping)
- Domestic lost package claims eligible if tracking hasn't updated to delivered within 30 days
- International lost package claims eligible if tracking hasn't updated to delivered within 60 days
- Replacement or refund options at ETENWOLF’s discretion after claim approval
- Easy claim process via email (support@etenwolf.com) within 7 days of delivery or notice
Who It Is For
- Customers ordering higher-value items who want added transit protection
- Shoppers concerned about package damage, loss, or theft during shipping
- International buyers who want coverage for extended delivery windows
- Anyone seeking an extra layer of security beyond standard carrier insurance
FAQs
What does ETENWOLF Shipping Protection cover?
It covers loss during transit, damage during transit, delivery to an incorrect address by the carrier, and theft after confirmed delivery (with supporting documentation). Coverage begins after the package is shipped with a valid tracking number.
How much does Shipping Protection cost?
The fee is 3% of the total product value in your order, excluding taxes and shipping charges. For example, on a $12.00 product, the fee would be $0.36.
How do I file a claim?
Contact support@etenwolf.com with your order number, full name, description of the issue, photos (if applicable), and any supporting documents. Claims must be reported within 7 days of delivery or the applicable lost-package timeframe. ETENWOLF reviews claims within 3–5 business days.
Can I get a refund for the Shipping Protection fee?
The protection fee is non-refundable once the order has shipped. It will be refunded only if the order is canceled before shipment.
What is not covered by Shipping Protection?
Exclusions include: incorrect addresses entered by the customer, customs delays, orders refused by the customer, packages left unattended at the customer’s request, product defects unrelated to shipping, normal wear and tear, and orders without Shipping Protection purchased at checkout.