Shipping Protection – 14.00
Overview
ETENWOLF Shipping Protection is an optional add-on available at checkout to safeguard your eligible orders during transit. For a fee of just 3% of your total product value (excluding tax and shipping), you gain coverage against loss, damage, misdelivery, and theft with a straightforward claim process. This service ensures peace of mind for your ETENWOLF purchases, with replacements or refunds issued at ETENWOLF’s discretion when a valid claim is approved.
Key Features
- Covers loss, damage in transit, carrier misdelivery, and theft after delivery (with supporting documents)
- Low fee: only 3% of the total product value (excludes taxes and shipping)
- Lost packages eligible for replacement or refund if not delivered within 30 days (domestic US) or 60 days (international)
- Damage claims accepted within 7 days of delivery with photos of packaging, label, and product
- Misdelivery and theft claims reviewed with supporting evidence (police report, camera footage, etc.)
- Simple claim process via email (support@etenwolf.com) with review in 3–5 business days
Who It Is For
- Shoppers ordering ETENWOLF products who want extra protection for their purchase
- Customers concerned about package loss, theft, or damage during shipping
- International buyers facing longer transit times (coverage up to 60 days for loss)
- Anyone who prefers replacement or refund options over standard carrier insurance limits
FAQs
How much does Shipping Protection cost?
The fee is 3% of the total product value in your order, excluding taxes and shipping charges. For example, a $100 product would have a $3.00 Shipping Protection fee.
What do I do if my package is lost?
Report it within 7 days after the applicable timeframe: 30 days for domestic US orders or 60 days for international orders (from shipment date). Email support@etenwolf.com with your order number and details. ETENWOLF may offer a replacement or refund at its discretion.
How do I report a damaged package?
Contact ETENWOLF within 7 days of delivery and provide clear photos of the outer packaging, shipping label, and damaged product. Once approved, you may receive a replacement or refund.
Does Shipping Protection cover theft after delivery?
Yes, coverage includes theft after confirmed delivery, but you must provide supporting documentation such as a police report, security camera footage, carrier documentation, or a written statement. Claims without sufficient evidence may be denied.
Can I get a refund for the Shipping Protection fee itself?
The Shipping Protection fee is non-refundable once the order has shipped. It is only refundable if the entire order is canceled before shipment.