Shipping Protection – 16.00
Overview
ETENWOLF Shipping Protection is an optional checkout add-on that covers eligible orders against loss, damage, misdelivery, or theft during transit. The fee is a simple 3% of your product total (excluding taxes and shipping). If your package is lost, arrives damaged, or is delivered to the wrong address, ETENWOLF will provide a replacement or refund after a quick claim review.
Key Features
- Covers loss, damage, misdelivery, and theft after delivery
- Fee is just 3% of the product value (excl. taxes & shipping)
- Lost package claim window: 30 days domestic / 60 days international
- Damage or misdelivery claims accepted within 7 days of delivery
- Simple email-based claim process with 3–5 business day review
- Replacement or refund issued at ETENWOLF's discretion
Who It Is For
- Customers buying high-value ETENWOLF products
- Shoppers who want extra peace of mind during shipping
- International buyers concerned about longer transit times
- Anyone who has experienced lost or damaged packages before
FAQs
How is the Shipping Protection fee calculated?
The fee is 3% of the total product value in your order, excluding taxes and shipping charges.
What should I do if my package arrives damaged?
Contact support@etenwolf.com within 7 days of delivery with clear photos of the outer packaging, shipping label, and damaged product.
When is a package considered lost?
For domestic (US) orders: after 30 days with no "Delivered" update. For international orders: after 60 days. You must report it within 7 days after that period.
Does Shipping Protection cover stolen packages?
Yes, if the package shows "Delivered" but was stolen. You may need to provide a police report, security footage, carrier documentation, or a written statement. Claims without sufficient evidence may be denied.
Can I get a refund for the Shipping Protection fee?
The fee is non-refundable once the order has shipped. It will be refunded only if the order is canceled before shipment.