Shipping Protection – 28.00
Overview
The ETENWOLF Shipping Protection is an optional add-on available at checkout, designed to give you peace of mind for eligible orders during transit. For a small fee of 3% of your total product value (excluding taxes and shipping), this service covers loss, damage, misdelivery, and even theft after delivery. It ensures that if something goes wrong while your package is on its way, you can easily file a claim and receive a replacement or refund.
Key Features
- Calculated as 3% of product value (excl. taxes & shipping)
- Covers loss, damage, misdelivery, and theft with documentation
- Lost package claims: domestic (30 days no update) & international (60 days no update)
- Damage claims accepted within 7 days of delivery with photos
- Misdelivery or stolen package support with required evidence (e.g., police report, footage)
- Simple claim process via email: support@etenwolf.com
Who It Is For
- Online shoppers ordering from ETENWOLF who want extra security during transit
- Buyers concerned about package theft after delivery
- Customers shipping to addresses where delivery mishaps are common
- International purchasers seeking protection for longer transit times
- Anyone who prefers a replacement or refund over standard carrier liability
FAQs
When is a package considered lost under Shipping Protection?
For domestic U.S. orders, a package is considered lost if the tracking has not updated to "Delivered" within 30 days after shipment. For international orders, the time frame is 60 days. You must report the loss within 7 days after that period.
What do I need to file a damage claim?
You must contact ETENWOLF within 7 days of delivery and provide clear photos of the outer packaging, the shipping label, and the damaged product. Once approved, ETENWOLF may offer a replacement or refund.
Is the Shipping Protection fee refundable?
The fee is non-refundable once your order has shipped. It is only refundable if the order is canceled before shipment.
Does Shipping Protection cover delays caused by customs?
No. Customs clearance delays are explicitly excluded from coverage, as are orders returned due to customer refusal or packages left unattended at your request.
How do I start a claim?
Email support@etenwolf.com with your order number, full name, a description of the issue, and any supporting photos or documents. ETENWOLF reviews claims within 3–5 business days.