Shipping Protection – 3.00
Overview
Shipping Protection is an optional add-on service offered by ETENWOLF at checkout, designed to give you peace of mind while your order is in transit. For a small fee (3% of the product value, excluding tax/shipping), you gain coverage against eligible issues such as loss, damage, misdelivery, and theft after delivery. This service is available for both domestic and international orders and includes a straightforward claim process via email.
Key Features
- Covers loss, damage, misdelivery, and theft after delivery (with supporting docs)
- Fee is just 3% of the total product value (excludes tax & shipping)
- Lost package timeframes – 30 days (domestic) / 60 days (international)
- 7-day claim window for damage, misdelivery, or theft reports
- Claim review within 3–5 business days
- Option of replacement or refund at ETENWOLF’s discretion
- Refundable fee only if order is canceled before shipment
Who It Is For
- Shoppers ordering valuable or fragile items from ETENWOLF
- Customers who want extra protection beyond standard carrier coverage
- International buyers concerned about longer transit times
- Anyone who prefers a replacement over a refund if an issue occurs
- Buyers who want a simple, email-based claims process
FAQs
When is my package considered lost?
For domestic orders, a package is considered lost if tracking has not updated to 'Delivered' within 30 days after shipment. For international orders, the period is 60 days. You must report a lost package within 7 days after that time.
How do I file a claim for a damaged item?
Contact support@etenwolf.com within 7 days of delivery. Provide clear photos of the outer packaging, the shipping label, and the damaged product. Once approved, ETENWOLF may offer a replacement or refund for the affected item.
Does Shipping Protection cover stolen packages?
Yes, if the package is marked 'Delivered' but believed stolen, you may be asked to provide a police report, security camera footage, carrier documentation, and a written statement. Claims without sufficient evidence may be denied.
Is the Shipping Protection fee refundable?
The fee is non-refundable once the order has shipped. It is refundable only if the order is canceled before shipment.
What is not covered by Shipping Protection?
Exclusions include incorrect addresses entered by the customer, customs delays, orders returned due to customer refusal, packages left unattended at customer request, product defects unrelated to shipping, and normal wear and tear. Coverage also does not apply if Shipping Protection was not purchased at checkout.