Shipping Protection – 30.00
Overview
ETENWOLF Shipping Protection is an optional add-on service that provides extra coverage for your order during transit. For a fee of 3% of the total product value (excluding taxes and shipping), you gain peace of mind against loss, damage, incorrect delivery, or theft after delivery (with supporting docs). Available only when selected at checkout.
Key Features
- Covers loss, damage, misdelivery, and theft after delivery (with supporting documentation)
- Fee is only 3% of the total product value (excl. taxes & shipping)
- Lost package coverage: domestic 30 days, international 60 days after shipment
- Damaged package claims accepted within 7 days of delivery with photo evidence
- Misdelivery claims accepted within 7 days; carrier investigation may be required
- Stolen package claims may require police report, camera footage, or written statement
- Claim reviewed within 3–5 business days via email: support@etenwolf.com
Who It Is For
- Customers ordering high-value items who want extra security during shipping
- Buyers concerned about package theft after delivery
- International shoppers wanting extended coverage timelines (60 days for lost packages)
- Anyone who prefers a replacement or refund option over standard carrier insurance
FAQs
How much does Shipping Protection cost?
The fee is 3% of the total product value in your order, excluding taxes and shipping charges.
What does Shipping Protection cover?
It covers loss during transit, damage during transit, delivery to an incorrect address by the carrier, and theft after confirmed delivery (with supporting documentation).
How do I file a claim?
Email support@etenwolf.com with your order number, full name, description of the issue, and supporting photos/documents. Claims are reviewed within 3–5 business days.
Are there any exclusions?
Yes. It does not cover incorrect addresses entered by you, customs delays, refused orders, packages left unattended at your request, or defects unrelated to shipping.
When is the protection fee refundable?
The fee is non‑refundable once the order has shipped. It is refundable only if the order is canceled before shipment.