Shipping Protection – 57.00
Overview
ETENWOLF Shipping Protection is an optional add-on service available at checkout that gives you peace of mind for your order during transit. For a fee of 3% of your total product value (excluding taxes and shipping), your purchase is covered against loss, damage, misdelivery, and theft. Simply select it at checkout and enjoy extra security for your shipment.
Key Features
- Covers loss, damage, misdelivery, and theft after delivery
- Fee is just 3% of the product value (excl. taxes & shipping)
- Lost package claims eligible after 30 days (domestic) or 60 days (international)
- Damaged items covered if reported within 7 days with photos
- Misdelivery coverage requires notification within 7 days
- Stolen package claims may be supported with police report or camera footage
- Claims reviewed within 3–5 business days via support@etenwolf.com
- Replacement or refund offered at ETENWOLF’s discretion
Who It Is For
- Online shoppers who want extra protection beyond standard carrier coverage
- Customers ordering high-value or fragile items from ETENWOLF
- Buyers concerned about package theft after delivery
- International customers facing longer transit times and higher risk
- Anyone who prefers peace of mind with a low-cost, optional add-on
FAQs
How do I purchase Shipping Protection for my order?
Simply select the Shipping Protection option at checkout before completing your purchase. The fee is automatically calculated as 3% of your total product value (excluding taxes and shipping charges).
What should I do if my package arrives damaged?
Contact ETENWOLF within 7 days of delivery at support@etenwolf.com. Include clear photos of the outer packaging, shipping label, and damaged product. Once approved, ETENWOLF may offer a replacement or refund.
When is a package considered lost?
For domestic US orders, a package may be considered lost if tracking hasn’t updated to "Delivered" within 30 days of shipment. For international orders, the period is 60 days. You must report the loss within 7 days after that time frame.
Is the Shipping Protection fee refundable?
The fee is non-refundable once your order has shipped. It is only refundable if the order is canceled before shipping.
Does Shipping Protection cover theft after delivery?
Yes, theft after delivery is covered if you can provide supporting documentation such as a police report, security camera footage, carrier documentation, or a written statement. Claims without sufficient evidence may be denied.