Shipping Protection – 62.00
Overview
ETENWOLF Shipping Protection is an optional add-on available at checkout, designed to give you extra peace of mind for your order during transit. For a small fee of 3% of your total product value (excluding taxes and shipping), this service covers loss, damage, misdelivery, and even theft after delivery—subject to the terms below. If an issue arises, ETENWOLF will review your claim and, at its discretion, offer a replacement or refund for the covered item.
Key Features
- Covers loss, damage, misdelivery by carrier, and theft after delivery (with supporting docs).
- Fee is 3% of product value (excl. taxes & shipping).
- Lost package claim: after 30 days (domestic US) or 60 days (international) with no delivery update.
- Damage claim: must notify within 7 days and provide photos of packaging, label, and product.
- Misdelivery claim: must notify within 7 days; ETENWOLF may investigate with the carrier.
- Stolen package claim: may require police report, camera footage, and carrier documentation.
- Claim processed within 3–5 business days after submission.
- Fee refundable only if order is canceled before shipment.
Who It Is For
- Shoppers ordering high-value items from ETENWOLF who want additional protection beyond standard carrier insurance.
- Customers concerned about package theft, especially in areas with frequent porch piracy.
- International buyers who face longer transit times and higher risk of loss or damage.
- Anyone who prefers a simple claim process handled directly by ETENWOLF rather than the carrier.
FAQs
How much does Shipping Protection cost?
The fee is 3% of the total product value in your order, not including taxes or shipping charges.
How do I file a claim for a lost or damaged package?
Email support@etenwolf.com with your order number, full name, a description of the issue, and any relevant photos or documents. Claims are reviewed within 3–5 business days.
What is the coverage period for a lost package?
For domestic (US) orders, tracking must show no delivery after 30 days. For international orders, tracking must show no delivery after 60 days. You must report the loss within 7 days after that period ends.
Is the Shipping Protection fee refundable?
The fee is non‑refundable once the order has shipped. It is only refunded if the order is canceled before shipment.
What is NOT covered by Shipping Protection?
Exclusions include: incorrect addresses entered by the customer, customs delays, customer‑refused deliveries, packages left unattended at your request, product defects unrelated to shipping, and normal wear and tear.