Shipping Protection – 74.00
Overview
Protect your ETENWOLF order from the unexpected during shipping. Our optional Shipping Protection service provides added peace of mind for just 3% of your total product value — calculated before taxes and shipping. Covers loss, damage, misdelivery, and theft with a straightforward claim process through our support team.
Key Features
- Coverage for lost, damaged, misdelivered, or stolen packages during transit
- Flat rate of 3% of product value — no hidden fees
- Domestic lost packages reported after 30 days without delivery; international after 60 days
- 7-day window to report damage, misdelivery, or suspected theft
- Claim resolution within 3–5 business days
- Replacement or refund options at ETENWOLF’s discretion
Who It Is For
- Shoppers ordering high-value or fragile items from ETENWOLF
- International buyers concerned about extended transit times
- Customers wanting coverage for theft after delivery (with documentation)
- Anyone who prefers the security of tracked, insured shipping over standard carrier liability
FAQs
How much does Shipping Protection cost?
The fee is 3% of the total product value in your order (excluding tax and shipping). For a $74.00 item, that’s $2.22.
When can I report a lost package?
For domestic US orders, wait 30 days from shipment if tracking hasn’t updated to “Delivered.” For international orders, wait 60 days. You must then notify us within 7 days after that period ends.
What do I need to file a damage or theft claim?
For damage: photos of the outer packaging, shipping label, and damaged product within 7 days of delivery. For theft: you may be asked for a police report, security footage, carrier documentation, and a written statement.
Is the Shipping Protection fee refundable?
The fee is non-refundable once the order has shipped. It is refundable only if the order is canceled before shipment.
What is not covered?
Exclusions include incorrect addresses entered by you, customs delays, refused deliveries, packages left unattended at your request, and product defects unrelated to shipping.