Shipping Protection – 77.00
Overview
ETENWOLF Shipping Protection gives you peace of mind by covering eligible orders against loss, damage, misdelivery, and theft during transit. The fee is a simple 3% of your product total (excluding tax and shipping). This optional add-on is available at checkout and ensures you’re protected from the moment your package ships until it’s safely delivered.
Key Features
- Covers loss, damage, carrier misdelivery, and theft after delivery
- Fee is just 3% of product value (tax & shipping excluded)
- Domestic orders considered lost if no delivery update within 30 days; international within 60 days
- Damage claims require photos of packaging, label, and product within 7 days
- Stolen package claims may need police report, camera footage, or carrier documentation
- Claims reviewed within 3–5 business days; replacement or refund at ETENWOLF’s discretion
Who It Is For
- Shoppers of ETENWOLF products who want extra security for their order
- Customers ordering items with higher value or fragile contents
- International buyers concerned about longer transit times and customs delays
- Anyone purchasing a gift or time-sensitive item and needs reliable delivery
- Online shoppers who prefer the option of a replacement rather than a full refund
FAQs
What does Shipping Protection cover?
It covers loss during transit, damage during transit, delivery to the wrong address by the carrier, and theft after confirmed delivery (with supporting documentation). See full terms above.
How much does Shipping Protection cost?
The fee is 3% of the total product value in your order, excluding taxes and shipping charges.
When can I report a lost package?
For domestic (US) orders, if tracking hasn't updated to “Delivered” within 30 days after shipment. For international orders, within 60 days. You must report it within 7 days after that time period.
How do I file a claim?
Email support@etenwolf.com with your order number, full name, description of the issue, and any relevant photos or documents. Claims are reviewed within 3–5 business days.
Is the Shipping Protection fee refundable?
The fee is non-refundable once the order has shipped. It is refundable only if the order is canceled before shipment.