Shipping Protection – 80.00
Overview
ETENWOLF Shipping Protection is an optional service available at checkout for $80.00 (based on 3% of total product value) that adds extra peace of mind for your order during transit. It covers loss, damage, misdelivery, and theft — with a straightforward claim process via email. Please note this product is currently out of stock.
Key Features
- Coverage for loss, damage, misdelivery, and theft after shipment with a valid tracking number
- Fee is 3% of total product value (excluding taxes and shipping)
- Domestic orders considered lost after 30 days without delivery; international orders after 60 days
- Damages must be reported within 7 days with supporting photos
- Stolen package claims may require police report, camera footage, or carrier documentation
- Claims reviewed within 3–5 business days via support@etenwolf.com
- Replacement or refund offered at ETENWOLF's discretion
Who It Is For
- Shoppers ordering high-value items who want transit protection
- Customers who prefer the option of a replacement over a refund
- International buyers concerned about longer delivery windows and potential loss
- Anyone who wants coverage against theft after delivery (with documentation)
- Online shoppers who want a simple, email-based claims process
FAQs
What does Shipping Protection cover?
It covers eligible orders against loss during transit, damage during transit, misdelivery (delivery to wrong address by carrier), and theft after confirmed delivery (with supporting documentation). Coverage only applies once the package has shipped and has a valid tracking number.
How do I file a claim?
Email support@etenwolf.com with your order number, full name, description of the issue, and relevant photos or documents. Claims are typically reviewed within 3–5 business days.
When is a package considered lost?
For domestic (US) orders: if tracking has not updated to "Delivered" within 30 days after shipment. For international orders: within 60 days. You must report a lost package within 7 days after that period ends.
Is the Shipping Protection fee refundable?
The fee is non-refundable once the order has shipped. It is refundable only if the order is canceled before shipment.
What is NOT covered by Shipping Protection?
It does not cover: incorrect shipping addresses entered by the customer, customs clearance delays, orders returned due to customer refusal, packages left unattended at customer request, product defects unrelated to shipping, or normal wear and tear.