Shipping Protection – 9.00
Overview
ETENWOLF Shipping Protection is an optional add-on service available at checkout, calculated at 3% of the total product value (excluding taxes and shipping). It provides extra peace of mind by covering eligible orders against loss, damage, misdelivery, and theft during transit. This protection applies once your order is shipped with a valid tracking number, and claims are reviewed within 3–5 business days.
Key Features
- Optional checkout add-on: 3% of product value (excl. taxes & shipping)
- Covers loss, damage, misdelivery by carrier, and theft after delivery
- Lost package: domestic claims after 30 days, international after 60 days
- Damaged package: report within 7 days with photos of packaging and product
- Misdelivery: report within 7 days; ETENWOLF investigates with carrier
- Stolen package: requires police report, camera footage, or carrier docs
- Claims reviewed in 3–5 business days via support@etenwolf.com
Who It Is For
- Shoppers ordering high-value items who want extra transit coverage
- Customers who prefer replacement or refund options for lost or damaged packages
- International buyers concerned about longer delivery times and potential loss
- Anyone worried about package theft after delivery
- Those wanting a simple, low‑cost peace‑of‑mind add‑on at checkout
FAQs
How much does Shipping Protection cost?
The fee is 3% of the total product value (excluding taxes and shipping charges). For example, on a $300 order the protection would be $9.00.
What does Shipping Protection cover?
It covers loss during transit, damage during transit, delivery to an incorrect address by the carrier, and theft after confirmed delivery (with supporting documentation). Coverage applies only after the package is shipped with a valid tracking number.
How do I file a claim?
Email support@etenwolf.com with your order number, full name, description of the issue, and photos or supporting documents. Claims are reviewed within 3–5 business days.
Is the Shipping Protection fee refundable?
The fee is non-refundable once the order has shipped. It is refundable only if the order is canceled before shipment.
What are the time limits to report a problem?
- Lost package: report within 7 days after 30 days (domestic) or 60 days (international) without a 'Delivered' update.
- Damaged or misdelivered package: report within 7 days of delivery.
- Stolen package: report promptly with supporting documentation.