Shipping Protection – 90.00
Overview
ETENWOLF Shipping Protection is an optional add-on service available at checkout, designed to give you peace of mind for eligible orders during transit. For a fee of 3% of the total product value (excluding taxes and shipping), your order is covered against loss, damage, misdelivery, and theft. Coverage begins once your package is shipped with a valid tracking number. Please note: this service is currently out of stock.
Key Features
- Covers loss, damage, misdelivery, and theft after delivery (with supporting documentation)
- Fee is 3% of total product value (excludes taxes and shipping)
- Lost package coverage: domestic orders (US) after 30 days, international after 60 days
- Damaged package claims accepted within 7 days of delivery with photo evidence
- Misdelivery coverage if carrier delivers to wrong address (report within 7 days)
- Stolen package claims may require police report, camera footage, or carrier documentation
- Simple claim process via email: support@etenwolf.com with review in 3–5 business days
Who It Is For
- Online shoppers purchasing ETENWOLF products who want extra security for their order
- Customers concerned about package loss, theft, or damage during shipping
- Buyers who prefer a low-cost (3%) peace-of-mind option instead of full insurance
- International customers seeking protection for longer transit times (up to 60 days)
- Anyone who wants coverage for carrier misdelivery or theft after delivery
FAQs
How much does Shipping Protection cost?
The fee is 3% of the total product value in your order, excluding taxes and shipping charges.
What is considered a lost package?
For domestic US orders, a package is considered lost if tracking hasn't updated to 'Delivered' within 30 days after shipment. For international orders, the period is 60 days. You must report the loss within 7 days after that period ends.
How do I file a claim for a damaged package?
You must contact us at support@etenwolf.com within 7 days of delivery and provide clear photos of the outer packaging, shipping label, and damaged product. Approved claims may result in a replacement or refund.
Does Shipping Protection cover theft after delivery?
Yes, if tracking shows 'Delivered' and the package is believed stolen, you may file a claim. You may be required to provide a police report, security camera footage, carrier documentation, or a written statement. Claims without sufficient evidence may be denied.
Can I get a refund for the Shipping Protection fee itself?
The fee is non-refundable once the order has shipped. It is refundable only if the order is canceled before shipment.