Shipping Protection – 92.00
Overview
ETENWOLF Shipping Protection is an optional add-on service available at checkout, designed to give you peace of mind when your order is in transit. For a fee of 3% of the total product value (excluding taxes and shipping), this service covers eligible orders against loss, damage, misdelivery, and theft during shipping.
Coverage begins once your package is shipped with a valid tracking number. If an issue arises, ETENWOLF will review your claim and, upon approval, typically offer a replacement or refund for the covered item(s). Please note that the Shipping Protection fee itself is non-refundable after the order has shipped.
Key Features
- Low cost: Just 3% of your product value (taxes & shipping excluded).
- Covers loss, damage, misdelivery, and theft after confirmed shipment.
- Lost package? Domestic orders considered lost after 30 days, international after 60 days.
- Damaged at arrival? Report within 7 days with photos of packaging, label, and damaged product.
- Misdelivered? Notify within 7 days; ETENWOLF investigates with the carrier.
- Stolen package? File a claim with supporting docs (police report, camera footage, etc.).
- Simple claim process: Email support@etenwolf.com with order number and evidence.
Who It Is For
- Shoppers who want extra security for high-value ETENWOLF purchases.
- Customers concerned about package theft or damage during transit.
- Buyers ordering internationally and wanting longer loss coverage (60 days).
- Anyone who prefers a replacement or refund in case of shipping mishaps.
- Those who want fast claims support (review within 3–5 business days).
FAQs
How much does Shipping Protection cost?
The fee is 3% of the total product value in your order, excluding taxes and shipping charges.
When does coverage begin?
Coverage applies after the package has been shipped by ETENWOLF and assigned a valid tracking number.
What should I do if my package arrives damaged?
Contact ETENWOLF within 7 days of delivery with clear photos of the outer packaging, shipping label, and damaged product. Once approved, you may receive a replacement or refund for the affected item.
Is the Shipping Protection fee refundable?
The fee is non-refundable once the order has shipped. It is only refundable if the order is canceled before shipment.
How do I file a claim?
Email support@etenwolf.com with your order number, full name, description of the issue, and any supporting photos or documents. Claims are reviewed within 3–5 business days.