Shipping Protection – 99.00
Overview
ETENWOLF Shipping Protection gives you peace of mind by covering eligible orders against loss, damage, misdelivery, and theft during transit. For just 3% of your product total (excluding taxes and shipping), you get an extra layer of security beyond standard carrier insurance. Claims are reviewed within 3–5 business days, and you may receive a replacement or refund at ETENWOLF’s discretion.
Key Features
- Low cost: Calculated as 3% of the total product value (excluding taxes and shipping).
- Loss coverage: Package not delivered within 30 days (domestic US) or 60 days (international) may be eligible for replacement or refund.
- Damage coverage: Report with photos within 7 days of delivery for a potential replacement or refund.
- Misdelivery coverage: If the carrier delivers to the wrong address, notify ETENWOLF within 7 days for review.
- Theft coverage: Supporting documentation (police report, camera footage, etc.) may be required for packages marked delivered but stolen.
- Fast claim review: ETENWOLF responds within 3–5 business days after you submit your claim via email.
Who It Is For
- Shoppers who want extra protection against shipping mishaps beyond standard carrier insurance.
- Customers ordering high-value or fragile items from ETENWOLF.
- Anyone who prefers the option of a replacement rather than just a refund.
- Buyers who want coverage for theft after delivery (with proper documentation).
- International customers who may face longer delivery windows and want loss coverage up to 60 days.
FAQs
How much does Shipping Protection cost?
The fee is 3% of your total product value, excluding taxes and shipping charges. For example, if your product total is $100, the protection costs $3.
What do I do if my package is lost or damaged?
Contact support@etenwolf.com with your order number, full name, description, and any supporting photos or documents. For damage, photos of the outer packaging, shipping label, and damaged product must be provided within 7 days of delivery.
When is a package considered lost?
For domestic US orders, if tracking hasn't updated to "Delivered" within 30 days after shipment. For international orders, the window is 60 days. You must report the loss within 7 days after that period ends.
Does Shipping Protection cover theft after delivery?
Yes, but you will need to provide supporting documentation such as a police report, security camera footage, carrier documentation, or a written statement. Claims without sufficient evidence may be denied.
Is the Shipping Protection fee refundable?
The fee is non-refundable once the order has shipped. It is only refundable if the order is canceled before shipment.