Shipping Protection – 31.00
Overview
Protect your ETENWOLF order from the unexpected during shipping with our optional Shipping Protection service. For just 3% of your total product value (excludes taxes and shipping fees), this add-on covers your eligible order against loss, damage, theft after delivery, and carrier misdelivery. Simple claim process via email with a decision within 3–5 business days.
Key Features
- Optional checkout add-on costing just 3% of product value (excl. taxes & shipping)
- Lost package coverage – domestic orders considered lost after 30 days, international after 60 days
- Damage coverage – report within 7 days with photos of packaging, label, and damaged item
- Theft after delivery – claim with supporting docs (police report, camera footage, etc.)
- Carrier misdelivery – coverage if tracking shows delivered to the wrong address
- Replacement or refund at ETENWOLF’s discretion upon approved claim
- Simple claim process – email support@etenwolf.com with order details & photos; reviewed within 3–5 business days
Who It Is For
- Online shoppers wanting extra peace of mind for orders that are lost or damaged in transit
- Customers who may experience carrier misdelivery or theft after a confirmed delivery
- Buyers shipping to addresses with less reliable carrier service
- Anyone ordering high-value ETENWOLF products where the 3% fee is a small cost for protection
- International customers who face longer transit times (lost after 60 days)
FAQs
How much does Shipping Protection cost?
The fee is 3% of the total product value in your order, excluding taxes and shipping charges.
What do I do if my package is lost?
Contact support@etenwolf.com within 7 days after the eligible time period (30 days domestic / 60 days international with no “Delivered” update). ETENWOLF may offer a replacement or refund at their discretion.
What is required for a damage claim?
You must contact us within 7 days of delivery and provide clear photos of the outer packaging, the shipping label, and the damaged product. Once approved, ETENWOLF will either replace the item or refund the affected item.
Does Shipping Protection cover theft after delivery?
Yes, if the package is marked “Delivered” and is believed stolen. You may need to provide a police report, security camera footage, carrier documentation, or a written statement. Claims without sufficient supporting evidence may be denied.
Can I get a refund for the Shipping Protection fee itself?
The fee is non-refundable once the order has shipped. It is refundable only if the entire order is canceled before shipment.