Shipping Protection – 32.00
Overview
ETENWOLF Shipping Protection is an optional add-on available at checkout that gives you extra peace of mind for your order during transit. For a fee of 3% of the total product value (excluding taxes and shipping), your eligible order is covered against loss, damage, misdelivery, or theft. Simply select it when you check out to ensure your purchase is protected every step of the way.
Key Features
- Covers loss, damage during transit, misdelivery, and theft after delivery
- Fee is only 3% of total product value (excluding taxes & shipping)
- Domestic orders considered lost if not delivered within 30 days
- International orders considered lost if not delivered within 60 days
- Claim support via email with photos and documentation
- Replacement or refund offered at ETENWOLF’s discretion for approved claims
- Covers orders with a valid tracking number after shipment
Who It Is For
- Shoppers who want protection against lost packages during transit
- Buyers concerned about damage to their items during shipping
- Customers who want coverage for theft after delivery
- International shoppers looking for extended coverage timelines
- Anyone purchasing high-value ETENWOLF products who wants extra security
FAQs
What does Shipping Protection cover?
It covers loss during transit, damage during transit, delivery to an incorrect address by the carrier, and theft after confirmed delivery (with supporting documentation). Coverage starts after shipment with a valid tracking number.
How do I file a claim?
Email support@etenwolf.com with your order number, full name, a description of the issue, photos (if applicable), and any supporting documents. ETENWOLF reviews claims within 3–5 business days.
When is a package considered lost?
For domestic US orders: tracking has not updated to “Delivered” within 30 days. For international orders: within 60 days. You must report the lost package within 7 days after those time periods.
Is the Shipping Protection fee refundable?
The fee is non-refundable once the order has shipped. It is only refundable if the order is canceled before shipment.
What is excluded from coverage?
Shipping Protection does not cover: incorrect addresses entered by you, customs delays, orders returned due to customer refusal, packages left unattended at your request, product defects unrelated to shipping, or normal wear and tear.