Shipping Protection – 39.00
Overview
ETENWOLF Shipping Protection is an optional checkout add-on that safeguards your order against loss, damage, misdelivery, or theft during transit. For a fee of just 3% of your product total (excluding tax and shipping), you get peace of mind for domestic and international shipments.
Key Features
- Covers loss, damage, misdelivery by carrier, and theft after delivery
- Fee is only 3% of the total product value (excludes tax & shipping)
- Domestic packages considered lost if not delivered within 30 days from shipment
- International packages considered lost if not delivered within 60 days from shipment
- Simple claim process via email with photo documentation
- Replacement or refund provided at ETENWOLF's discretion upon approved claim
- Non-refundable after shipment; refundable only if order is canceled prior to shipping
Who It Is For
- Customers ordering high-value items who want extra protection
- Shoppers concerned about package theft or damage in transit
- International buyers who face longer transit times and greater risk
- Anyone who wants to avoid hassle if a package is lost or misdelivered
FAQs
How much does Shipping Protection cost?
The fee is 3% of the total product value in your order, excluding taxes and shipping charges.
What is covered under ETENWOLF Shipping Protection?
Coverage includes: loss during transit, damage during transit, delivery to an incorrect address by the carrier, and theft after confirmed delivery (with supporting documentation).
How do I file a claim?
Email support@etenwolf.com with your order number, full name, description of the issue, and any relevant photos or supporting documents. Claims are reviewed within 3–5 business days.
Can I get a refund for the Shipping Protection fee?
The fee is non-refundable once the order has shipped. It may only be refunded if the order is canceled before shipment.
What is not covered by Shipping Protection?
Exclusions include: incorrect shipping addresses entered by you, customs delays, customer-refused returns, packages left unattended at your request, product defects unrelated to shipping, and normal wear and tear. Orders without protection purchased at checkout are also not covered.