Shipping Protection – 40.00
Overview
ETENWOLF Shipping Protection is an optional add-on service available at checkout, designed to give you peace of mind for your order during transit. For a fee of 3% of your total product value (excluding taxes and shipping), you get coverage against loss, damage, misdelivery, and theft. Eligible claims can result in a replacement or refund, subject to the terms below.
Key Features
- Coverage against loss during transit (domestic claims after 30 days, international after 60 days)
- Coverage against damage during transit (must report within 7 days with clear photos)
- Coverage for delivery to an incorrect address by the carrier
- Coverage for theft after confirmed delivery (requires supporting documentation such as police report or camera footage)
- Claim process via email at support@etenwolf.com with review within 3–5 business days
- Fee is only 3% of the total product value, excluding taxes and shipping
Who It Is For
- Customers who want extra security for high-value or fragile orders
- Shoppers concerned about package theft or damage during shipping
- International buyers who want coverage beyond standard carrier protection
- Anyone who wants the option of a replacement or refund if something goes wrong in transit
FAQs
How do I file a claim for Shipping Protection?
Email support@etenwolf.com with your order number, full name, a description of the issue, and any supporting photos or documents. Claims are reviewed within 3–5 business days.
What does Shipping Protection cover?
It covers loss during transit, damage during transit, misdelivery by the carrier, and theft after confirmed delivery. You must report damage or misdelivery within 7 days. Lost packages are considered after 30 days (domestic) or 60 days (international).
What is NOT covered by Shipping Protection?
Exclusions include: customer-entered incorrect shipping addresses, customs delays, orders refused by the customer, packages left unattended at the customer's request, product defects unrelated to shipping, normal wear and tear, and any orders where Shipping Protection was not purchased at checkout.
Can I get a refund of the Shipping Protection fee?
The fee is non-refundable once the order has shipped. It is only refundable if the order is canceled before shipment.