Shipping Protection – 55.00
Overview
ETENWOLF Shipping Protection is an optional add-on available at checkout that gives you extra peace of mind for your order during transit. Priced at 55 USD (3% of total product value, excluding taxes and shipping), it covers eligible orders against loss, damage, misdelivery, and theft. This service ensures that if something goes wrong, you're not left empty-handed.
Key Features
- Covers loss, damage, misdelivery, and theft of eligible orders during transit
- Fee = 3% of product value (excl. taxes & shipping)
- Lost package reporting: 30 days (domestic US) / 60 days (international) without delivery update, report within 7 days after that
- Damage claims require contact and photos within 7 days of delivery
- Misdelivery claims must be reported within 7 days
- Theft claims may require police report, camera footage, or carrier documentation
- Options: replacement or refund (at ETENWOLF's discretion)
- Claims reviewed within 3–5 business days
- Fee refundable only if order canceled before shipment
Who It Is For
- Customers ordering high-value or fragile ETENWOLF products
- Shoppers wanting coverage beyond basic carrier liability
- International buyers concerned about longer transit times
- Anyone who prefers the security of a replacement or refund for lost, damaged, or stolen packages
- Buyers who may not be home at delivery and worry about porch theft
FAQs
What does ETENWOLF Shipping Protection cover?
It covers eligible orders against loss during transit, damage during transit, delivery to an incorrect address by the carrier, and theft after confirmed delivery (with supporting documentation). Coverage begins once your package is shipped with a valid tracking number.
How do I file a claim?
Email support@etenwolf.com with your order number, full name, a description of the issue, and any relevant photos or supporting documents. Claims are reviewed within 3–5 business days.
What is not covered by Shipping Protection?
It does not cover: customer-entered incorrect shipping addresses, customs clearance delays, orders returned due to customer refusal, packages left unattended at customer request, product defects unrelated to shipping, normal wear and tear, or orders without Shipping Protection purchased at checkout.
Can I get a refund for the Shipping Protection fee?
The fee is non-refundable once your order has shipped. It is refundable only if the order is canceled before shipment.
When is a package considered lost?
For domestic US orders, if tracking has not updated to 'Delivered' within 30 days after shipment. For international orders, if tracking has not updated within 60 days. You must report the loss within 7 days after that period. ETENWOLF will offer either a replacement or a refund.