Shipping Protection – 58.00
Overview
Protect your ETENWOLF order from the unexpected with Shipping Protection — a low-cost add-on available at checkout that provides peace of mind from the moment your package leaves our warehouse. For a fee of just 3% of your product total (excluding tax and shipping), you gain coverage against loss, damage, misdelivery, and theft during transit. If an issue arises, our team works quickly to make it right, with replacements or refunds issued at our discretion. Not all carriers offer this level of security, so choose Shipping Protection and ship worry-free.
Key Features
- Covers loss, damage, misdelivery, and theft during transit
- Simple fee: only 3% of product value (excl. tax & shipping)
- Domestic lost package: file a claim if not delivered after 30 days
- International lost package: file a claim if not delivered after 60 days
- Damaged packages: report within 7 days with photos of packaging, label, and product
- Theft protection: requires supporting documentation (police report, footage, etc.)
- Easy claim process via email: support@etenwolf.com
Who It Is For
- Shoppers making their first ETENWOLF purchase and wanting extra assurance
- Anyone ordering high-value ETENWOLF products they can't afford to lose
- International buyers who face longer transit times and higher risk of loss or damage
- Customers in areas where package theft is a concern
- Anyone who prefers a simple replacement over filing claims with the carrier themselves
FAQs
How do I purchase Shipping Protection?
Simply select the Shipping Protection option at checkout. The fee is automatically calculated as 3% of your total product value (tax and shipping charges are not included in that calculation).
My package was marked delivered but I didn’t receive it. What should I do?
Contact us at support@etenwolf.com within 7 days of the tracking status. For theft claims, you may need to provide a police report, security footage, carrier documentation, or a written statement. We review each case individually.
What if my package arrives damaged?
Notify us within 7 days of delivery and include clear photos of the outer packaging, shipping label, and the damaged product. Once approved, we will offer a replacement or refund for the affected item(s).
Is the Shipping Protection fee refundable?
The fee is non-refundable once your order has shipped. It is only refundable if you cancel the order before it ships.
How long do I have to report a lost package?
For domestic orders (US), you have 30 days from shipment before it is considered lost. For international orders, wait 60 days. Once the applicable period passes, you must file your claim within 7 days.