Shipping Protection – 61.00
Overview
ETENWOLF Shipping Protection is an optional add-on service offered at checkout to give you peace of mind for eligible orders. For a fee of just 3% of your product value (excluding tax and shipping), this service covers your purchase against loss, damage, misdelivery, and even theft after delivery. Whether you're ordering domestically in the United States or internationally, this protection ensures you're supported if something goes wrong during transit.
Key Features
- 3% fee based on total product value (tax and shipping excluded)
- Covers loss during transit (domestic: 30 days, international: 60 days after shipment)
- Covers damage during transit (report within 7 days with photos of packaging and product)
- Covers misdelivery by the carrier (report within 7 days after tracking shows delivered)
- Covers theft after confirmed delivery (requires supporting documentation)
- Easy claim process via email at support@etenwolf.com with a 3–5 business day review
- Choice of replacement or refund at ETENWOLF’s discretion for eligible claims
Who It Is For
- Online shoppers who want an extra layer of security for their ETENWOLF order
- Customers ordering high-value products and want coverage against loss or damage
- International buyers who want protection for longer shipping windows (60 days)
- Anyone concerned about package theft after delivery
- Shoppers who prefer the option of a replacement rather than just a refund
FAQs
When does the coverage begin?
Coverage applies only after the package has been shipped by ETENWOLF and assigned a valid tracking number. It does not cover delays or issues before shipment.
What do I need to file a damage claim?
You must contact ETENWOLF within 7 days of delivery and provide clear photos of the outer packaging, the shipping label, and the damaged product. Once approved, you may receive a replacement or refund of the affected item.
How do I report a lost package?
For domestic orders, if tracking hasn't updated to 'Delivered' within 30 days after shipment, you may report it lost. For international orders, it's 60 days. You must report within 7 days after the time period ends. ETENWOLF may offer a replacement or refund.
Is the Shipping Protection fee refundable?
The fee is non-refundable once the order has shipped. It is only refundable if the order is canceled before shipment.
Are there any exclusions I should know about?
Yes. Coverage does not apply if the customer provided the incorrect shipping address, if packages are left unattended at the customer's request, for delays caused by customs, for orders refused, or for product defects unrelated to shipping. The protection must also be purchased at checkout.