Shipping Protection – 63.00
Overview
ETENWOLF Shipping Protection is an optional coverage service available at checkout, priced at 3% of the total product value (excluding taxes and shipping). It safeguards eligible orders against loss, damage, misdelivery, and theft during transit. Claims are handled within 3–5 business days via support@etenwolf.com.
Key Features
- Covers loss, damage, misdelivery, and theft during transit
- Fee is 3% of product value (excl. taxes & shipping)
- Lost package: claim after 30 days (domestic) or 60 days (international)
- Damage or misdelivery: notify within 7 days of delivery
- Stolen package: submit police report, camera footage, or carrier docs
- Replacement or refund offered at ETENWOLF’s discretion
- Claim review within 3–5 business days
Who It Is For
- Customers ordering ETENWOLF products who want peace of mind during shipping
- Buyers shipping to high-risk or remote addresses
- Those concerned about package theft after delivery
- International customers facing longer transit times
- Anyone ordering fragile or high-value items
FAQs
How much does Shipping Protection cost?
The fee is 3% of the total product value in your order, excluding taxes and shipping charges. For example, if your product total is $63.00, the fee would be $1.89.
What do I do if my package is lost?
For domestic US orders, wait 30 days after shipment without a "Delivered" update. For international orders, wait 60 days. Then contact support@etenwolf.com within 7 days with your order number and details.
How do I report a damaged package?
Contact ETENWOLF within 7 days of delivery and provide clear photos of the outer packaging, shipping label, and damaged product. ETENWOLF will review and may offer a replacement or refund.
Does Shipping Protection cover theft after delivery?
Yes, but you will need to provide supporting documentation such as a police report, security camera footage, carrier documentation, and a written statement. Claims without sufficient evidence may be denied.
Is the Shipping Protection fee refundable?
The fee is non-refundable once the order has shipped. It is only refundable if the order is canceled before shipment.