Shipping Protection – 65.00
Overview
ETENWOLF Shipping Protection is an optional service you can add at checkout for extra peace of mind. For a small fee (just 3% of your product value), it covers eligible orders against loss, damage, misdelivery, or theft while in transit. This ensures your investment is protected from the moment your package ships until it reaches your hands.
Key Features
- Low-cost coverage: Just 3% of the total product value (excluding taxes & shipping).
- Covers loss, damage, misdelivery, and theft after confirmed delivery (with supporting docs).
- Lost package window: 30 days domestic / 60 days international – then request a replacement or refund.
- Easy claim process: Contact support@etenwolf.com within 7 days with order details and photos.
- Replacement or refund offered at ETENWOLF’s discretion for eligible claims.
- Fast review: Claims typically processed within 3–5 business days.
Who It Is For
- Buyers who want extra protection for valuable or fragile orders.
- Customers concerned about package theft or misdelivery in their area.
- International shoppers worried about longer transit times and lost packages.
- Anyone looking for a simple, low-cost way to cover their purchase from ship to door.
- ETENWOLF customers who prefer a replacement over a refund if something goes wrong.
FAQs
How do I add Shipping Protection to my order?
Shipping Protection is available as an optional add-on at checkout. Just select it before completing your purchase.
What do I do if my package arrives damaged?
Contact support@etenwolf.com within 7 days of delivery. Include clear photos of the outer packaging, shipping label, and damaged product. Once approved, ETENWOLF may offer a replacement or refund.
When is a package considered lost?
For domestic US orders, if tracking hasn’t updated to “Delivered” within 30 days of shipment. For international orders, the window is 60 days. You must report it within 7 days after that period.
Does Shipping Protection cover theft after delivery?
Yes, with supporting documentation (e.g., police report, security footage, carrier statement). Claims without sufficient evidence may be denied.
Is the Shipping Protection fee refundable?
The fee is non-refundable once the order has shipped. It is only refundable if the order is canceled before shipment.