Shipping Protection – 66.00
Overview
ETENWOLF Shipping Protection gives you peace of mind for eligible orders in transit. For a fee of 3% of your product value (excluding tax/shipping), this optional add‑on covers loss, damage, misdelivery, and even theft after delivery. Simply select it at checkout and file a claim within the required time to receive a replacement or refund. Note: this protection is currently out of stock.
Key Features
- Covers loss, damage, misdelivery by carrier, and theft after delivery (with proof).
- Fee is 3% of total product value (excluding taxes and shipping).
- Lost package: domestic claims after 30 days, international after 60 days – report within 7 days.
- Damaged package: contact within 7 days of delivery with photos of packaging, label, and product.
- Misdelivery: notify within 7 days; ETENWOLF may investigate with the carrier.
- Stolen package: may require police report, camera footage, or other documentation.
- Claim decisions (replacement or refund) at ETENWOLF’s discretion within 3–5 business days.
Who It Is For
- Customers purchasing ETENWOLF products from the official website or DTC channels.
- Shoppers who want extra protection for high‑value or fragile items.
- Anyone who prefers a replacement over a refund for damaged or lost orders.
- International buyers who want coverage for longer transit times.
- Those who want a single claim point instead of dealing with the carrier directly.
FAQs
What does ETENWOLF Shipping Protection cover?
It covers loss during transit, damage during transit, delivery to an incorrect address by the carrier, and theft after confirmed delivery (with supporting documentation). Coverage applies once the package has shipped with a valid tracking number.
How do I file a claim?
Email support@etenwolf.com with your order number, full name, description of the issue, and any supporting photos or documents. Claims are reviewed within 3–5 business days.
When is a package considered lost?
For domestic (US) orders, if tracking hasn’t updated to “Delivered” within 30 days after shipment. For international orders, after 60 days. You must report the loss within 7 days after those periods.
Is the Shipping Protection fee refundable?
The fee is non‑refundable once the order has shipped. It is refundable only if the order is canceled before shipment.
What are the main exclusions?
Shipping Protection does not cover: customer‑entered incorrect addresses, customs delays, refused deliveries, packages left unattended at customer request, product defects unrelated to shipping, normal wear and tear, or orders without protection purchased at checkout.