Shipping Protection – 71.00
Overview
ETENWOLF Shipping Protection is an optional add-on service available at checkout that covers eligible orders against loss, damage, misdelivery, or theft during transit. For a fee of 3% of the total product value (excluding taxes and shipping), you gain peace of mind with a straightforward claim process and the possibility of a replacement or refund. Coverage applies once your package is shipped with a valid tracking number and is subject to the terms detailed below.
Key Features
- Covers loss, damage, misdelivery, and theft after delivery (with documentation)
- Fee is just 3% of product value (excludes taxes and shipping)
- Domestic lost packages eligible after 30 days; international after 60 days
- Damaged item claims accepted within 7 days of delivery with photo evidence
- Misdelivery claims supported by carrier investigation
- Stolen package claims may require police report, security footage, or written statement
- Claims reviewed within 3–5 business days via support@etenwolf.com
- Replacement or refund offered at ETENWOLF’s discretion
Who It Is For
- Shoppers ordering high-value ETENWOLF products who want extra protection during shipping
- Customers concerned about package theft or damage in transit
- International buyers who face longer delivery windows and increased risk
- Anyone who wants a simple, low-cost safety net for their online purchase
- Buyers who prefer a replacement over a refund in case of issues
FAQs
When is a package considered lost for domestic orders?
A domestic package is considered lost if tracking has not updated to 'Delivered' within 30 days after shipment. You must report it within 7 days after that period.
What do I need to file a damage claim?
Contact ETENWOLF within 7 days of delivery and provide clear photos of the outer packaging, shipping label, and damaged product. Once approved, a replacement or refund may be offered.
Are stolen packages covered?
Yes, if tracking shows 'Delivered' but the package is believed stolen, you may need to provide a police report, security camera footage, carrier documentation, or a written statement. Claims without sufficient evidence may be denied.
Is the shipping protection fee refundable?
The fee is non-refundable once the order has shipped. It is refundable only if the order is canceled before shipment.
What is not covered by Shipping Protection?
Exclusions include: incorrect addresses entered by the customer, customs clearance delays, orders refused by the customer, packages left unattended at customer request, product defects unrelated to shipping, and normal wear and tear.