Shipping Protection – 72.00
Overview
ETENWOLF Shipping Protection is an optional service available at checkout that provides additional coverage for your order during transit. For a fee calculated at 3% of the total product value (excluding taxes and shipping), you gain peace of mind against loss, damage, misdelivery, and even theft after delivery. This service is only valid for orders with a valid tracking number shipped by ETENWOLF.
Key Features
- Covers loss, damage, misdelivery, and theft after delivery (with documentation).
- Fee is 3% of total product value (excluding taxes and shipping).
- Lost package domestic (US): reported after 30 days with no delivery update.
- Lost package international: reported after 60 days with no delivery update.
- Approved claims result in replacement or refund at ETENWOLF’s discretion.
- Simple claim process via email: support@etenwolf.com.
Who It Is For
- Customers who want extra protection for high-value orders.
- International buyers concerned about longer transit times.
- Shoppers worried about package theft after delivery.
- Anyone ordering from ETENWOLF who wants peace of mind during shipping.
FAQs
How do I file a claim for a damaged package?
Contact support@etenwolf.com within 7 days of delivery. Include your order number, full name, a description of the issue, and clear photos of the outer packaging, shipping label, and damaged product. Claims are reviewed within 3–5 business days.
When is a package considered lost?
For domestic US orders, if tracking has not updated to "Delivered" within 30 days after shipment. For international orders, if tracking has not updated within 60 days. You must report the lost package within 7 days after that time period.
Is the Shipping Protection fee refundable?
The fee is non-refundable once the order has shipped. It is refundable only if the order is canceled before shipment.
What is NOT covered by Shipping Protection?
It does not cover incorrect addresses entered by you, customs clearance delays, orders refused by the customer, packages left unattended at your request, product defects unrelated to shipping, or normal wear and tear.
What documentation is needed for a stolen package claim?
You may be required to provide a police report, security camera footage, carrier documentation, and a written statement. Claims without sufficient supporting evidence may be denied.