Shipping Protection – 75.00
Overview
ETENWOLF Shipping Protection provides additional coverage for your eligible orders during transit. For a fee of just 3% of the product value (e.g., $2.25 for a $75.00 item), you can protect against loss, damage, misdelivery, and theft after delivery (with supporting documentation). This optional service ensures peace of mind from shipment to your doorstep.
Key Features
- Covers loss if tracking hasn't updated to delivered within 30 days (domestic) or 60 days (international)
- Covers damage during transit with photo evidence submitted within 7 days
- Covers misdelivery by the carrier (wrong address)
- Covers theft after delivery with police report or camera footage
- Claims reviewed within 3–5 business days
- Replacement or refund at ETENWOLF's discretion
Who It Is For
- Customers purchasing ETENWOLF products who want extra protection during shipping
- Shoppers concerned about loss, damage, or theft of high-value items
- Buyers who want a simple claim process with quick resolution
- Anyone ordering from ETENWOLF and desiring peace of mind
FAQs
What does Shipping Protection cover?
It covers loss during transit, damage during transit, delivery to an incorrect address by the carrier, and theft after confirmed delivery (with supporting documentation like a police report or camera footage).
How do I file a claim?
Contact support@etenwolf.com with your order number, full name, description of the issue, photos (if applicable), and supporting documents. Claims are reviewed within 3–5 business days.
What is not covered?
Exclusions include: incorrect shipping addresses entered by the customer, delays from customs, orders returned due to customer refusal, packages left unattended at customer request, product defects unrelated to shipping, and normal wear and tear.
When is a package considered lost?
For domestic orders, if tracking hasn't updated to "Delivered" within 30 days after shipment. For international orders, within 60 days. You must report a lost package within 7 days after that period.
Can I get a refund of the Shipping Protection fee?
The fee is non-refundable once the order has shipped. It is refundable only if the order is canceled before shipment.