Shipping Protection – 76.00
Overview
ETENWOLF Shipping Protection gives you peace of mind when your order is on the move. For just 3% of your product value (excluding taxes and shipping), this optional checkout add‑on covers eligible orders against loss, damage, misdelivery, and theft during transit. It’s a simple, low‑cost way to safeguard your purchase until it safely reaches your door.
Key Features
- Covers loss, damage, misdelivery, and theft after delivery (with supporting docs).
- Low fee: only 3% of product value (excl. taxes & shipping).
- Lost package: file a claim after 30 days (domestic) or 60 days (international) with no tracking update.
- Damaged package: report within 7 days and provide clear photos of packaging, label, and damage.
- Misdelivery: notify us within 7 days; we investigate with the carrier and may replace or refund.
- Stolen package: requires police report, security footage, or carrier documentation.
- Full replacement or refund at ETENWOLF’s discretion for valid claims.
- Claims reviewed within 3–5 business days – just email support@etenwolf.com with your order details and evidence.
Who It Is For
- Customers ordering high‑value items from ETENWOLF who want extra protection.
- Shoppers concerned about package theft where deliveries are left unattended.
- Buyers in remote or high‑risk shipping zones where loss or damage is more likely.
- International customers who want coverage for longer transit times (60‑day lost package window).
- Anyone who prefers the security of a refund or replacement over dealing with carrier claims directly.
FAQs
When can I file a lost package claim?
For domestic US orders, you can file a claim 30 days after shipment if tracking hasn’t updated to “Delivered.” For international orders, the waiting period is 60 days. You must contact us within 7 days after that period ends.
What do I need to submit for a damaged package claim?
Contact us within 7 days of delivery with clear photos of the outer packaging, the shipping label, and the damaged product. We’ll review and may offer a replacement or refund.
Does Shipping Protection cover theft after delivery?
Yes, but you must provide supporting evidence such as a police report, security camera footage, or carrier documentation. Claims without sufficient proof may be denied.
Is the Shipping Protection fee refundable?
The fee is non‑refundable once your order has shipped. It is only refundable if you cancel your order before shipment.
How do I file a claim?
Email support@etenwolf.com with your order number, full name, a description of the issue, and any supporting photos/documents. We review claims within 3–5 business days.