Shipping Protection – 78.00
Overview
ETENWOLF Shipping Protection is an optional add-on service available at checkout that covers eligible orders against loss, damage, misdelivery, and theft during transit. For a fee of 3% of the total product value (excluding taxes and shipping), this protection provides peace of mind for your purchase. Claims are handled via email, with replacements or refunds issued at ETENWOLF’s discretion.
Key Features
- Covers loss, damage, misdelivery, and theft after delivery (with supporting documentation)
- Fee is 3% of the total product value (excluding taxes and shipping)
- Domestic lost packages covered if not delivered within 30 days; international within 60 days
- Replacement or refund offered for approved claims (ETENWOLF discretion)
- Claim window of 7 days for damage, misdelivery, or theft reporting
- Email-based claim support with 3–5 business day review time
- Fee refundable only if order is canceled before shipment
Who It Is For
- Customers purchasing high-value items who want extra delivery security
- Shoppers concerned about package theft after delivery
- International buyers needing extended loss coverage (60 days)
- Anyone who wants a simple claim process via email with photo evidence
- Customers who prefer a low-cost add-on (3% of product value) over full insurance
FAQs
What does ETENWOLF Shipping Protection cover?
It covers loss during transit, damage during transit, delivery to an incorrect address by the carrier, and theft after confirmed delivery (with supporting documents like a police report or camera footage).
How much does Shipping Protection cost?
The fee is 3% of the total product value in your order, excluding taxes and shipping charges.
How do I file a claim?
Email support@etenwolf.com with your order number, full name, description of the issue, and any relevant photos or documents. Claims are reviewed within 3–5 business days.
Is the Shipping Protection fee refundable?
The fee is non-refundable once the order has shipped. It is refundable only if the order is canceled before shipment.
What is not covered by Shipping Protection?
Exclusions include: incorrect shipping addresses entered by the customer, customs clearance delays, orders returned due to customer refusal, packages left unattended at customer request, product defects unrelated to shipping, and normal wear and tear.