Shipping Protection – 79.00
Overview
Add peace of mind to your order with ETENWOLF Shipping Protection – a low-cost service available at checkout. For just 3% of your product total (excluding taxes and shipping), you get coverage against loss, damage, misdelivery, and theft during transit. This optional protection ensures your eligible orders are backed by a clear claims process, with support from the ETENWOLF team.
Key Features
- Costs only 3% of the total product value (excluding taxes and shipping)
- Covers loss, damage, misdelivery, and theft after confirmed delivery (with documentation)
- Applies to both domestic (US) and international orders with a valid tracking number
- Lost package: report within 7 days after 30 days (domestic) or 60 days (international) without "Delivered" status
- Damaged package: report within 7 days of delivery with photos of outer packaging, label, and damaged product
- Misdelivery: report within 7 days; ETENWOLF investigates and may replace or refund
- Claims reviewed within 3–5 business days via support@etenwolf.com
Who It Is For
- Shoppers who want extra peace of mind for valuable or fragile items
- Customers placing domestic (US) or international orders who want protection beyond basic carrier coverage
- Anyone who wants a clear, straightforward process for reporting lost, damaged, misdelivered, or stolen packages
- Buyers who prefer a low-cost add‑on (3% of product value) instead of paying high insurance rates elsewhere
- ETENWOLF customers who want a fast, dedicated claims support channel
FAQs
How do I purchase Shipping Protection?
You can add Shipping Protection at checkout for 3% of your product total (excluding taxes and shipping). It's optional and will appear as an extra service before you complete your order.
When is a package considered lost?
For domestic (US) orders: if tracking doesn't show "Delivered" within 30 days after shipment. For international orders: within 60 days. You must report the lost package within 7 days after that time period.
What do I need to file a damage claim?
If your order arrives damaged, contact ETENWOLF within 7 days of delivery with clear photos of: the outer packaging, the shipping label, and the damaged product. ETENWOLF will review and may offer a replacement or refund.
Are stolen packages covered?
Yes, if the package is marked "Delivered" but believed stolen. You may be asked for a police report, security camera footage, carrier documentation, and a written statement. Claims without sufficient evidence may be denied.
Is the Shipping Protection fee refundable?
The fee is non‑refundable once the order has shipped. It is refundable only if the order is canceled before shipment.