Shipping Protection – 81.00
Overview
ETENWOLF Shipping Protection gives you peace of mind during transit. For just 3% of your product total (excluding tax/shipping), this optional add‑on covers eligible domestic and international orders against loss, damage, misdelivery, and theft. Simply select it at checkout to ensure your purchase is protected from the moment it ships until it arrives at your door.
Key Features
- Protects against loss, damage, misdelivery, and theft during transit
- Simple claim process: report within 7 days and provide supporting documentation
- Coverage includes both domestic and international orders
- Low cost: automatically calculated as 3% of your product total (excl. tax/shipping)
- Lost packages: file a claim after 30 days (domestic) or 60 days (international)
- Remedies may include replacement or refund at ETENWOLF’s discretion
Who It Is For
- Buyers purchasing high‑value or fragile items from ETENWOLF
- Customers who want extra security against delivery issues
- International shoppers concerned about longer transit times
- Anyone who prefers the option of a replacement over a refund
FAQs
How is the Shipping Protection fee calculated?
The fee is 3% of the total product value in your order, excluding taxes and shipping charges. It is shown at checkout before you complete your purchase.
What do I do if my package is lost?
If tracking has not updated to "Delivered" within 30 days (domestic) or 60 days (international), contact us at support@etenwolf.com within 7 days. We may offer a replacement or refund.
What if my order arrives damaged?
Notify ETENWOLF within 7 days of delivery and provide clear photos of the outer packaging, shipping label, and damaged product. Once approved, we may replace or refund the affected item.
Does Shipping Protection cover packages left at my request?
No. Packages left unattended at the customer’s request are excluded from coverage. Always ensure a secure delivery location.
Can I get a refund on the Shipping Protection fee itself?
The fee is non‑refundable once the order has shipped. It is only refundable if the entire order is canceled before shipment.