Shipping Protection – 93.00
Overview
ETENWOLF Shipping Protection is an optional add-on service available at checkout for 93.00 USD (3% of product value) that safeguards your eligible orders against loss, damage, misdelivery, or theft during transit. Coverage begins once your package ships with a valid tracking number, and claims are reviewed within 3–5 business days. Terms apply—please review before purchase.
Key Features
- Covers loss if tracking hasn't updated to delivered within 30 days (domestic) or 60 days (international)
- Covers damage during transit with photo evidence required within 7 days of delivery
- Covers misdelivery if carrier delivers to the wrong address (report within 7 days)
- Covers theft after delivery, with supporting documents (police report, camera footage, etc.)
- Fee is 3% of total product value (excludes taxes & shipping), non-refundable after shipment
- Claim resolution within 3–5 business days via support@etenwolf.com
Who It Is For
- Customers shipping high-value or fragile ETENWOLF products
- International buyers wanting extra protection against transit delays
- Anyone concerned about package theft or misdelivery after tracking shows delivered
- Shoppers who prefer a replacement or refund option for lost/damaged orders
FAQs
When does my package qualify as lost?
For domestic orders (US), if tracking has not updated to delivered within 30 days after shipment. For international orders, within 60 days. You must report the loss within 7 days after that time period.
How do I report a damaged package?
Contact support@etenwolf.com within 7 days of delivery with clear photos of the outer packaging, shipping label, and the damaged product. Once approved, ETENWOLF may offer a replacement or refund.
Does Shipping Protection cover theft after delivery?
Yes, if the package is marked delivered and believed stolen. You must provide supporting evidence such as a police report, security camera footage, carrier documentation, or a written statement. Claims without sufficient evidence may be denied.
Is the Shipping Protection fee refundable?
The fee is non-refundable once the order has shipped. If you cancel the order before shipment, the fee can be refunded.
Are there any exclusions I should know about?
Coverage does not apply to incorrect shipping addresses entered by the customer, customs delays, packages returned due to customer refusal, unattended deliveries requested by the customer, product defects unrelated to shipping, or orders without Shipping Protection purchased at checkout.