Shipping Protection – 98.00
Overview
ETENWOLF Shipping Protection offers peace of mind for your order during transit. For a fee of just 3% of the product value (excluding taxes and shipping), this optional add-on covers eligible orders against loss, damage, misdelivery, and theft. Simply select it at checkout and enjoy coverage from the moment your package ships with a valid tracking number.
Key Features
- Covers loss, damage, misdelivery, and theft during transit
- Low fee of 3% of product value (excludes taxes & shipping)
- Lost package claim window: 30 days domestic, 60 days international
- Simple claim process with email support: support@etenwolf.com
- Option for replacement or refund at ETENWOLF’s discretion
- Requires supporting documentation (photos, police report, etc.)
- Fee refundable only if order is canceled before shipment
Who It Is For
- Online shoppers wanting extra protection for their ETENWOLF order
- Buyers concerned about package theft or damage during shipping
- International customers seeking coverage for longer transit times
- Anyone who wants a low-cost safety net for high-value purchases
FAQs
What does Shipping Protection cover?
It covers eligible orders against loss during transit, damage during transit, delivery to an incorrect address by the carrier, and theft after confirmed delivery (with supporting documentation).
When is a package considered lost?
For domestic orders (US): tracking has not updated to 'Delivered' within 30 days of shipment. For international orders: tracking has not updated within 60 days. You must report a lost package within 7 days after that period.
How do I file a claim for a damaged package?
Contact support@etenwolf.com within 7 days of delivery and provide clear photos of the outer packaging, shipping label, and damaged product. Once approved, ETENWOLF may offer a replacement or refund.
Is the Shipping Protection fee refundable?
The fee is non-refundable once the order has shipped. It is only refundable if the order is canceled before shipment.
What are some exclusions from coverage?
Coverage does not apply to: incorrect shipping addresses entered by the customer, customs delays, customer-refused returns, packages left unattended at your request, product defects unrelated to shipping, normal wear and tear, and orders without Shipping Protection purchased at checkout.