Shipping Protection – 2.00
Overview
ETENWOLF Shipping Protection provides optional coverage for eligible orders during transit, giving you extra peace of mind. For a fee of 3% of the total product value (excluding taxes and shipping), your order is covered against loss, transit damage, misdelivery, and theft after confirmed delivery. This protection applies once your package has shipped with a valid tracking number.
Key Features
- Covers loss, damage, misdelivery, and theft after delivery
- Fee is 3% of product value (excl. taxes & shipping)
- Claims reviewed within 3–5 business days
- Lost package defined: 30 days (US domestic), 60 days (international)
- Replacement or refund offered at ETENWOLF’s discretion
- Requires photos for damage claims and may request police report for theft
- Fee refundable only if order is canceled before shipment
Who It Is For
- Customers ordering high-value ETENWOLF products
- Online shoppers wanting extra security against transit mishaps
- International buyers concerned with longer delivery windows
- Anyone who prefers replacement over refund in case of issues
- Shoppers who may not be present at delivery (risk of porch theft)
FAQs
How much does Shipping Protection cost?
The fee is 3% of the total product value in your order, excluding taxes and shipping charges. For example, on a $66 product, the fee would be $2.00.
What is covered by Shipping Protection?
Coverage includes: loss during transit, damage during transit, delivery to an incorrect address by the carrier, and theft after confirmed delivery (requires supporting documentation). Coverage applies after the package is shipped with a valid tracking number.
How do I file a claim?
Email support@etenwolf.com within 7 days of delivery (or within 7 days after the lost-package timeframe). Include your order number, full name, description of the issue, and supporting photos or documents. ETENWOLF reviews claims within 3–5 business days.
When is a package considered lost?
For domestic US orders: tracking has not updated to “Delivered” within 30 days after shipment. For international orders: within 60 days. You must report the lost package within 7 days after that period ends.
Is the Shipping Protection fee refundable?
The fee is non-refundable once the order has shipped. It is refundable only if the order is canceled before shipment.