Shipping Protection – 4.00
Overview
ETENWOLF Shipping Protection is an optional service purchased at checkout to safeguard your order during transit. For a fee of 3% of your product value (excluding taxes and shipping), it covers loss, damage, misdelivery, and theft after delivery. This protection provides peace of mind for both domestic and international shipments.
Key Features
- Covers loss, damage, misdelivery, and theft with supporting documentation
- Low cost: just 3% of total product value (excluding taxes and shipping)
- Domestic claims eligible if not delivered within 30 days; international within 60 days
- Report damaged or misdelivered packages within 7 days of delivery
- Submit lost package claims within 7 days after the tracking period ends
- Replacement or refund offered at ETENWOLF's discretion
Who It Is For
- Customers who want extra protection for valuable ETENWOLF orders
- Shoppers concerned about potential loss, damage, or theft during transit
- International buyers who want coverage for longer shipping times
- Anyone purchasing high-value items from ETENWOLF
FAQs
How much does Shipping Protection cost?
The fee is 3% of the total product value in your order, excluding taxes and shipping charges. For example, a $100 product costs $3.00.
What does Shipping Protection cover?
It covers loss during transit, damage during transit, delivery to an incorrect address by the carrier, and theft after confirmed delivery (with supporting documentation).
How do I file a claim?
Email support@etenwolf.com with your order number, full name, description of the issue, and any supporting photos or documents. Claims are reviewed within 3–5 business days.
When is a package considered lost?
For domestic US orders, if tracking hasn't updated to "Delivered" within 30 days of shipment. For international orders, within 60 days.
Is the Shipping Protection fee refundable?
The fee is non-refundable once the order has shipped. It can be refunded only if the order is canceled before shipment.