Shipping Protection – 5.00
Overview
ETENWOLF Shipping Protection is an optional service available at checkout for $5.00 (calculated as 3% of product value) that provides additional coverage for eligible orders during transit. It covers loss, damage, misdelivery, and theft with supporting documentation. Claims must be filed within 7 days of delivery or within the lost package timeframe (30 days domestic, 60 days international).
Key Features
- Covers loss, damage, misdelivery by carrier, and theft after delivery
- Lost package: reported after 30 days (domestic) or 60 days (international) with no update
- Damaged package: requires photos of packaging, label, and product within 7 days
- Misdelivery: notify within 7 days of "Delivered" status
- Theft: may require police report, camera footage, or carrier documentation
- Replacement or refund at ETENWOLF's discretion
- Claim review within 3–5 business days via support@etenwolf.com
Who It Is For
- Customers wanting extra protection for high-value or fragile items
- Buyers concerned about package loss, damage, or theft during transit
- International shoppers needing longer coverage windows
- Anyone who prefers peace of mind at a small extra cost
FAQs
What does Shipping Protection cover?
It covers loss during transit, damage during transit, delivery to an incorrect address by the carrier, and theft after confirmed delivery (with supporting documentation).
How do I file a claim?
Email support@etenwolf.com with your order number, full name, description of issue, and supporting photos/documents. Claims are reviewed within 3–5 business days.
When is a package considered lost?
Domestic: tracking not updated to "Delivered" within 30 days. International: within 60 days. Report within 7 days after that period.
Can I get a refund for the protection fee?
The fee is non-refundable once shipped, but refundable if the order is canceled before shipment.
Are there any exclusions?
Yes. It does not cover incorrect addresses entered by you, customs delays, returned orders due to refusal, packages left unattended at your request, or product defects unrelated to shipping.