Shipping Protection – 6.00
Overview
ETENWOLF Shipping Protection is an optional service available at checkout to give you peace of mind for eligible orders during transit. For a fee of 3% of the total product value (excluding taxes and shipping), you gain coverage against loss, damage, misdelivery, and theft. This protection applies once your package ships with a valid tracking number. While currently out of stock, this service is designed to safeguard your purchase.
Key Features
- Covers loss, damage, misdelivery by carrier, and theft after delivery (with documentation)
- Fee is 3% of total product value (e.g., $6.00 for a $200 order)
- Lost package: domestic orders not delivered within 30 days; international within 60 days
- Damage claims must be reported within 7 days of delivery with photos of packaging, label, and item
- Misdelivery and theft claims require notification within 7 days and supporting evidence (e.g., police report, camera footage)
- Replacement or refund at ETENWOLF’s discretion – liability capped at original product value
- Fee refundable only if order is canceled before shipment
Who It Is For
- Online shoppers wanting extra protection against transit mishaps
- Customers ordering high-value or fragile items from ETENWOLF
- International buyers concerned about longer delivery windows and potential losses
- Anyone who prefers a safety net for theft after delivery
- Shoppers who want a hassle-free claims process with email support
FAQs
How much does Shipping Protection cost?
The fee is 3% of the total product value in your order, excluding taxes and shipping. For example, a $200 order would cost $6.00.
What do I need to file a damage claim?
Contact support@etenwolf.com within 7 days of delivery and provide clear photos of the outer packaging, shipping label, and damaged product. ETENWOLF reviews claims in 3–5 business days and may offer a replacement or refund.
When is a package considered lost?
For domestic (US) orders, if tracking hasn’t updated to “Delivered” within 30 days after shipment. For international orders, within 60 days. You must report the loss within 7 days after that period.
What is NOT covered by Shipping Protection?
Exclusions include: incorrect address entered by you, customs delays, refused deliveries, packages left unattended at your request, product defects unrelated to shipping, and normal wear and tear.
Can I get a refund for the Shipping Protection fee?
The fee is non-refundable once the order has shipped. It can only be refunded if you cancel the order before shipment.