Shipping Protection – 10.00
Overview
ETENWOLF Shipping Protection is an optional add-on service available at checkout that provides extra coverage for eligible orders during transit. Priced at $10.00 (calculated as 3% of the total product value, excluding taxes and shipping), it helps safeguard your purchase against loss, damage, misdelivery, and theft. With a simple claim process and responsive support, this service offers peace of mind for your shipment.
Key Features
- Covers loss, damage, misdelivery, and theft during transit
- Simple claim process via email (support@etenwolf.com) with 3–5 business day review
- Lost package coverage: 30 days (domestic) or 60 days (international) after shipment
- Damaged package claims accepted within 7 days of delivery with photo evidence
- Misdelivery and stolen package claims supported with carrier documentation or police report
- Fee is non-refundable once shipped; refundable only if order is canceled before shipment
Who It Is For
- Customers shipping high-value or fragile items
- Buyers who want extra protection beyond standard carrier coverage
- International shoppers concerned about longer transit times
- Anyone ordering from ETENWOLF who prefers a replacement over a refund
- Shoppers who want fast, dedicated support for transit issues
FAQs
What does Shipping Protection cover?
It covers orders against loss during transit, damage during transit, misdelivery by the carrier, and theft after confirmed delivery (with supporting documentation). Coverage starts once the package is shipped with a valid tracking number.
How do I file a claim?
Email support@etenwolf.com with your order number, full name, description of the issue, and any relevant photos or documents. Claims are reviewed within 3–5 business days.
Is the Shipping Protection fee refundable?
The fee is non-refundable once the order has shipped. It is refundable only if the order is canceled before shipment.
How long do I have to report a lost or damaged package?
For lost packages: report within 7 days after the tracking shows no delivery update for 30 days (domestic) or 60 days (international). For damaged packages: contact us within 7 days of delivery with clear photos of the packaging, label, and damaged product.
What is not covered by Shipping Protection?
Exclusions include: incorrect shipping addresses entered by the customer, customs delays, orders returned due to customer refusal, packages left unattended at customer request, product defects unrelated to shipping, normal wear and tear, and orders without Shipping Protection purchased at checkout.